Privacy Policy

Last updated: October 2026

Best Web Designs Melbourne (ABN Lorem Ipsum) (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What personal information we collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:

• your name, job title and the business you represent;
• contact details such as your phone number, email address and postal address;
• your company website address and information you share about your business and project;
• records of our communications with you, including enquiries, emails and meeting notes;
• billing and payment information needed to invoice for our services; and
• technical information about how you use our website, such as your IP address, browser type, pages visited and the time and date of your visit.

We do not generally collect sensitive information. If we ever need to, we will only do so with your consent and where it is reasonably necessary for our services.

2. How we collect personal information

We collect personal information directly from you when you complete a form on our website, request a website audit, email or call us, meet with us, or become a client. We may also collect information from third parties, such as your colleagues or business partners, or from publicly available sources, where it is unreasonable or impractical to collect it directly from you.

Our website uses cookies and similar technologies to help it function, remember your preferences and understand how visitors use the site. You can set your browser to refuse cookies, although some parts of the website may not work as intended.

3. Why we collect, hold and use personal information

We collect, hold and use personal information to:

• respond to your enquiries and provide quotes and website audits;
• deliver, manage and improve our web design, development and support services;
• communicate with you about your project and our services;
• send you information that may interest you, where you have agreed to receive it;
• manage invoicing, payments and our business records;
• analyse and improve our website and the experience of our visitors; and
• comply with our legal and regulatory obligations.

4. Direct marketing

We may use your contact details to send you news, insights or offers that relate to our services. Every marketing email includes a simple way to unsubscribe, and you can also ask us to stop at any time by contacting us using the details below.

5. Disclosure of personal information

We do not sell your personal information. We may disclose personal information to trusted third parties who help us run our business, such as hosting and email providers, website analytics services, accounting software and professional advisers. These providers are only permitted to use your information to provide services to us. We may also disclose information where required or authorised by law.

6. Overseas disclosure

Some of the service providers we use, such as cloud hosting, email and analytics platforms, may store data on servers located outside Australia, including in the United States and Europe. Where this happens, we take reasonable steps to ensure those providers handle personal information in a way that is consistent with the Australian Privacy Principles.

7. Security and storage

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure, access-controlled systems, encrypted connections and regular software updates. When we no longer need personal information for any lawful purpose, we take reasonable steps to destroy or de-identify it.

8. Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable period. If we refuse a request, we will explain why in writing, unless it would be unreasonable to do so.

9. Complaints

If you have a concern about how we have handled your personal information, please contact us using the details below. We will acknowledge your complaint and aim to resolve it promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Contact us

Best Web Designs Melbourne
Address: Suite 169, Tenancy 111, 793 Burke Road, Camberwell VIC 3124
Phone: 03 9071 3189
Email: hello@bestwebdesignsmelbourne.com.au

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services or the law. The current version will always be available on this page.